FREE PICK-UP AND DELIVERY QUESTIONS
Q: Is there a minimum number of garments required by Young’s free pick-up and delivery service?
A: No minimum number of garments is required. Just put whatever you need cleaned in the Young’s laundry bag. Your route driver will pick it up on the designated pick-up and delivery days (2 days each week).
Q: When are my scheduled pick-up and delivery days?
A: On our first visit to your home (or office), we’ll meet with you to discuss details like specific delivery days as well as the designated pick-up and drop off locations. During holiday weeks, we will inform you about any necessary alterations to the schedule.
Q: What if I have a special request concerning a particular garment?
A: Just leave a note in the laundry bag, specifying the garment and your special instructions.
Q: What if I detect a problem with my garments upon delivery?
A: Call your route driver immediately (see your receipt) or email Young’s at firstname.lastname@example.org.
Q: When do I pay for my cleaning?
A: Once a month, we will charge your credit card for the cleaning total of the previous four-week period. Young’s uses the latest encryption and authentication capabilities for all credit transactions.
Q: How do I sign up?
A: Follow this link.
GENERAL CLEANING QUESTIONS
Q: What is dry cleaning, anyway?
A: Dry cleaning dates back to ancient times. The ruins of Pompeii tell of a highly developed trade of fullers who were professional clothes cleaners. Lye and ammonia were used in early laundering, and a type of clay known as fuller’s earth was used to absorb soils and grease from clothing too delicate for laundering. Other stories about the origin of dry cleaning tell of a surprise discovery that was made when a petroleum-type fluid was accidentally spilled on a greasy fabric. The fluid quickly evaporated, and the stains were miraculously removed. In spite of its name, dry cleaning is not dry. Fluids are used in the dry cleaning process.
In the early days, garment scourers and dryers found several fluids that could be used as dry cleaning solvents, including camphene, benzene, kerosene and gasoline. These fluids are all dangerously flammable, so dry cleaning was a hazardous business until safer solvents were developed.
Dry cleaning is not the answer to all soil and stain removal problems. Sometimes, stains become permanently embedded in the fiber, or fabrics cannot withstand normal cleaning and stain removal procedures, or decorative trim is not compatible with dry cleaning solvent. It is important that consumers as well as dry cleaners read all care labels and follow the instructions.
Q: Does frequent dry cleaning shorten the life of a garment???
A: No. Contrary to the belief of some, frequent cleaning does not damage clothes. Frequent cleaning extends the life of a garment by removing stains and ground-in dirt and soils that can cause fiber abrasion.
Q: Should I have my garments cleaned before they’re altered?
A: Always. Shrinkage between 3% and 5% is typical and to be expected on most new garments.
Q: Should I wash my bedspreads and comforters in my washing machine at home?
A: No. These items are typically too large for home washing machines and might shrink. Young’s can help you safely clean your bedding, tablecloths, and other household linens. Be sure to store your comforters in a clean container (not the plastic dry cleaning bag) in a dark, dry area.
Q: Should I use spotting wipes or other portable stain treating pens to treat stains?
A: We cannot recommend any home spotting solutions. All too often, garments are irreversibly damaged by home spotting wipes and pens because people don’t take the time to test the garment to see if the color will hold. Also, never rub a wet towel on any silk garment. This will remove the color as well as the stain. As for ink stains, some products will set the stain, making it more difficult for us to clean. Since some inks are not permanent, though, give us a few days to work at it. We just may be able to get it out for you.
Q: Does heavy starching damage shirts?
A: Sort of. Heavily starched shirts don’t last as long as shirts that have not been starched. This is because the stiffness causes the collar and cuffs to wear and fray more quickly. So even though starching doesn’t damage the shirt, the result is that the shirt looks older sooner.
Q: How do stains suddenly develop on my clothing days or even weeks after I wear them?
A: When something that has sugar in it, like a mixed drink, spills on your clothing and dries, you may not see the stain immediately. You think to yourself that it didn’t stain. Later, when heat is applied (like during ironing), a brown stain may seem to suddenly appear. A better course of action is to remember where the spill occurred and tell Young’s. In most cases, we can get the spill out before it turns the garment brown. Many colors can fade when rubbed with water or soda, so be careful. Beware spotting pads, too. They can actually set some spots, making them impossible to remove.